Privacy Policy

Last updated: 01/08/2026

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

This website is operated using Squarespace, which provides our website hosting and online store platform. Squarespace processes certain information on our behalf to provide website, ecommerce, security, and payment-related services.

Business Name: The Hornsey Pet and Garden Shop Ltd
Address: 19 Park Road N88TE London
Email: orders.flowersbykristie@gmail.com
Telephone:020 8340 7680

Information We Collect

When you use our website, we may collect the following information:

Information you provide to us:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Recipient details

  • Gift message details

  • Delivery instructions

  • Order details

  • Wedding or funeral enquiry information

  • Any information submitted through our contact forms

Information collected automatically:

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage information

  • Cookie information

This information helps us maintain website security, improve our website, and provide a better customer experience.

How We Use Your Information

We use your information to:

  • Process and fulfil flower orders

  • Manage online purchases through our Squarespace website

  • Arrange delivery or collection

  • Contact you regarding your order

  • Prepare wedding flowers and funeral tributes

  • Respond to enquiries

  • Process payments securely

  • Maintain business and financial records

  • Improve our website and services

Squarespace Website Platform

Our website is built and hosted using Squarespace.

Squarespace provides the website infrastructure, ecommerce tools, hosting, security features, and technical services that allow us to operate our online shop.

When you browse our website or place an order, Squarespace may process certain information necessary for:

  • Website operation

  • Shopping basket functionality

  • Checkout processing

  • Account and order management

  • Website security

Squarespace processes personal data in accordance with its own privacy policies and applicable data protection requirements.

Payments

Payments made through our website are processed securely through our selected payment providers.

Depending on the payment methods we offer, these may include:

  • Squarespace Payments

  • Stripe

  • PayPal

We do not store your full payment card details.

Your payment information is handled directly by the relevant payment provider, who processes your information according to their own privacy policies and security standards.

Delivery and Collection

To complete your order, we collect information required for delivery or collection, including:

  • Delivery address

  • Recipient name

  • Contact details where provided

  • Delivery instructions

For wedding flowers and funeral tributes, we may collect additional information needed to provide the requested service.

Sharing Your Information

We only share information where necessary to provide our services, including:

  • Squarespace, as our website and ecommerce provider

  • Payment providers

  • Delivery partners where required

  • Professional advisers where necessary

  • Authorities where legally required

We never sell your personal information.

Cookies

Our website uses cookies and similar technologies provided by Squarespace and other services we may enable.

Cookies help our website:

  • Work correctly

  • Remember shopping preferences

  • Provide secure checkout

  • Understand website usage

  • Improve customer experience

Please see our Cookie Policy for more information.

Keeping Your Information Secure

Squarespace provides security measures designed to protect websites hosted on its platform. We also take appropriate steps to protect your personal information and prevent unauthorised access.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Meet legal, accounting, and tax requirements

Your Rights

Under UK data protection law, you have rights including:

  • Accessing the personal information we hold about you

  • Requesting corrections

  • Requesting deletion where appropriate

  • Objecting to certain uses of your information

To exercise these rights, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Data Controller

The Hornsey Pet and Garden Shop Ltd is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us using the details below:

The Hornsey Pet and Garden Shop Ltd
19 Park Road
London N8 8TE
Email: orders.flowersbykristie@gmail.com
Telephone: 020 8340 7680